ARIA partners with Facility and Asset Managers to deliver fast, accountable support for unplanned maintenance and refurbishment works – keeping your properties operational, compliant, and guest-ready at all times by having a dedicated custom built Client Procurement Portal preloaded with your chosen basket of goods and services.

Timely response, traceable action, compliant resolution.

When a Fridge, TV, Washing Machine, Dryer or an Air conditioner fail or require urgent replacement, time is critical. We provide a direct line of support for assessment, sourcing, and installation – ensuring minimal disruption to operations or guest experience.

• Fast response to breakdowns and maintenance requests
  
• Access to full install records (models, serials, warranty status)
  
• Direct coordination with our licensed trades for swift site logistics and installation.
  
• Warranty claims managed directly with manufacturers.
  
• Pre-approved product replacements to streamline decision-making and listed onto our online Procurement Portal for your ease of convenience.
  

Outcome: Downtime is minimised, and facilities remain operational without compromising guest experience or compliance.

We support facility and asset teams in delivering refurbishment programs across rooms, floors, or entire properties – Aligned with occupancy schedules and OPEX/CAPEX planning.
Fit for purpose product specification to meet brand and operational needs.

• Scalable delivery and installation across live or staged works.
• Consistent product sourcing for asset standardisation.
• Integrated logistics, Installation QA, and documentation management.
• Warranty and service tracking integrated from day one.

Outcome: Assets are upgraded with minimal operational impact, supporting lifecycle extension and guest satisfaction.